Online chat

[Livvywhite22_]

I am a PAYG customer and need to speak to someone via Live Chat as I am abroad and cannot text or call. I have looked on the Help and Contact Us page and it only gives me the option to text or call. Please can someone help?

[Chris_B]

@ymusaisa   Did you enable roaming on your EE account ?  Any add ons you purchased do not enable roaming that are just add ons to keep costs down.  Roaming is enabled by texting ROAM to 150 or by calling customer service and requesting it to be enabled on your account.

[Chloeharry10]

My replacement SIM has not arrived I can't track the order as I can't set up my replacement without it, it was 1-2 days I have three children summer holidays I need this sim today!

[Chris_B]

@Chloeharry10  sim cards are sent out second-class Royal mail. 

[Leanne_T]

Hi @Chloeharry10 

Thanks for coming to the community. 

How long ago did you place the order? SIM cards are sent by Royal Mail with no tracking. 

Leanne. 

[Abeatty1]

Turkey

[Leanne_T]

Hi @Abeatty1 

How can we help with your Turkey query? 

Speak to you soon. 

Leanne 🙂

[Eileen20]

Do EE not have a full chat service any longer I have a problem with my Bill

[Rach_H]

Hi @Eileen20,

Welcome back to the Community!

If you log into your EE app then you should be able to get connected to the team using our live chat service.

Rach

[khanhducphan]

Hi , I like to get my bill on my phone please ?

[Katie_B]

Hi @khanhducphan. 

What phone do you have?

Do you have the app downloaded?

Katie