Number recovery

[hdhdhdhd]

Hi 

I recently moved to Japan for the year to study abroad and wanted to stop paying for my EE contract however i did not intend to lose my entire account and phone number, almost everything is connected to that number and i really cannot afford to lose it, i thought it would be possible to keep it while no longer paying the monthly bill and just paying for whatever i use, i cannot make calls and am yet to figure out how on my new japanese esim and really am desperate to try and get my number back to me!

[Schockwave]

Hello @hdhdhdhd ,

Welcome to the community,

Are you on pay as you go rather than on contract?

If that is the case, take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

[Chris_B]

@hdhdhdhd  When you terminated the contract did you request to change it to PAYG ?.     If not then EE have done what you have requested and closed your account.  

And did you do this within the UK ?

You can not change over to a PAYG outside the UK as you have to be connected to the EE network directly for this to happen. 

[JimM11]

@hdhdhdhd You have posted in the Home broadband DV Digital Voice, was this what you intended as home broadband question or is it all for mobile?

[bristolian]

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@JimM11 wrote:

@hdhdhdhd You have posted in the Home broadband DV Digital Voice, was this what you intended as home broadband question or is it all for mobile?

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Post moved to the PAYG section.

[hdhdhdhd]

I was on a contract, I do not remember the exact conversation over the phone however I definitely did not want this to happen, I was thinking it would just switch to Payg but i guess not, if im not returning to the uk soon is it impossible to fix then? if my family is in the uk and on ee is it possible for them to help me ? 

[Schockwave]

@hdhdhdhd , if you just cancelled your contract without moving it to pay as you go, then you would have lost the number altogether, but if you moved it to pay as you go and it has not been more than 6 months, you could send the SIM card to your family in the UK to hopefully reactivate it, if at all possible, depending how long ago you changed it to pay as you go.

Here is the link about hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

Otherwise you will have lost it and nothing can be done

[XRaySpeX]

@hdhdhdhd : When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.