16-09-2026 03:23 PM
Hi I’m wondering when I’ll get a tracking number for my ee parcel for my iPhone 18 pro max ?
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17-09-2026 08:44 AM - edited 17-09-2026 09:45 AM
Hi @Vkimmet12345,
Welcome to the EE Community
For tracking the progress of your order, you should have recieved your order number and a link to the tracking page within your email confirmation.
For tracking the actual delivery you will only be able to do this once the phone is dispatched. You will get the tracking information sent out via text once dispatched.
Alex
16-09-2026 04:24 PM
Probably tomorrow - I have received a text today stating it will be send when order is ready,
16-09-2026 04:27 PM
Hi there
thanks so much for your reply
when did you order your phone? I did mines last night
16-09-2026 05:39 PM
Hi mate did you get an xko order reference? because i did and cannot track mine yet
16-09-2026 05:40 PM
hi did you get an XKO order reference and also when you ordered did it let you set up a a direct debit?
16-09-2026 05:44 PM
@Vkimmet12345 Depends on what you ordered colour/storage size and how many orders EE got for that specification, there will probably be a waiting period. The wait period is ranging from 14 to 21 days at present. And as you ordered last night I doubt you’ll get it launch day
16-09-2026 05:46 PM
hi chris i ordered mine earlier and got an XKO order reference they also let me set up a direct debit does that mean i’ve been accepted for it?
16-09-2026 07:05 PM
Hi yeah I got one off them but I can’t track mines yet also I think I need to wait until it’s been shipped sort off thing
16-09-2026 07:05 PM
Hi there
thanks for the reply
when will I get my tracking tho ? As not received it yet
17-09-2026 08:44 AM - edited 17-09-2026 09:45 AM
Hi @Vkimmet12345,
Welcome to the EE Community
For tracking the progress of your order, you should have recieved your order number and a link to the tracking page within your email confirmation.
For tracking the actual delivery you will only be able to do this once the phone is dispatched. You will get the tracking information sent out via text once dispatched.
Alex