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Not receiving OTP texts abroad

c4john
Explorer

I am currently abroad and not able to receive OTP texts. How can I resolve this?

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@c4john  Can you receive text ok ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Could you receive OTPs prior to travelling abroad? Can you receive person-to-person texts whilst abroad? Can you make & receive calls abroad?

Try manually selecting an alternative network in your host country.

@Chris_B  Yes, I'm receiving person-to-person texts.

@bristolian Yes to all 3 of these questions! I used to receive OTPs with no problem, I am still receiving person-to-person texts as normal and I can make and receive calls.

bristolian
EE Community Star
EE Community Star

As per previous post.. Try manually selecting an alternative network in your host country.