No service iphone 5 PAYG

[KayDoubleU]

Iphone 5 PAYG - Fully topped up, latest iOS update successful. Nearly 5G space available. Can connect to Wifi and internet via wifi, but no mobile data/calls and mobile update says error.

I've done anything aside from factory reset, any advice? 

[KirstyW73]

Hi Katie

Sim works fine in my older daughters iphone 6

[Katie_B]

Thanks for trying @KirstyW73.

I would recommend speaking with Apple. 

When did you purchase your phone? 

Katie

[KirstyW73]

It's a hand me down, well used prior by our eldest and MIL so probably time to retire.

Thanks everyone for the help. 

[KirstyW73]

Hi Katie

I suspect the phone is 3G/4GLTE, is the issue due to the phasing out of 3G in the UK? 

[Katie_B]

Hi @KirstyW73. 

Within your phone settings do you have 4G enabled?

Katie

[KirstyW73]

Hi 

Unfortunately due to the  mobile data update failure that setting is unavailable, and I remember the service being 3G beforehand.