No service iphone 5 PAYG

KayDoubleU · ‎31-03-2023

Iphone 5 PAYG - Fully topped up, latest iOS update successful. Nearly 5G space available. Can connect to Wifi and internet via wifi, but no mobile data/calls and mobile update says error.

I've done anything aside from factory reset, any advice?

XRaySpeX · ‎31-03-2023

@KayDoubleU : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎31-03-2023

@KayDoubleU The last iOS update for the iPhone 5 was 10.3.4 and that was released 22 July 2019

If you just had a iOS update you don’t have a iPhone 5 you have something else. The only device that looks like the iPhone 5 is the original iPhone SE as that got an update recently to iOS 15.7.4.

Sound like you have a corrupt install of iOS and a factory restore should resolve this issue.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

KirstyW73 · ‎02-04-2023

Not delivered

KirstyW73 · ‎02-04-2023

Sorry, you are correct it is an iphone 5s

Christopher_G · ‎03-04-2023

Have you tried backing up your iPhone and restoring it to factory settings, @KirstyW73?

Chris

KirstyW73 · ‎03-04-2023

Yes, but it still hasn't resolved the issue. Trip to the Apple store or new phone I think 😕

Katie_B · ‎03-04-2023

Hi @KirstyW73.

If you take your SIM out and try it in another phone are you able to make calls and texts OK?

Katie

KirstyW73 · ‎03-04-2023

I'll give that a go and let you know.

Katie_B · ‎03-04-2023

Thanks @KirstyW73.

Speak soon,

Katie 🙂