No service iphone 5 PAYG
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31-03-2023 04:33 PM
Iphone 5 PAYG - Fully topped up, latest iOS update successful. Nearly 5G space available. Can connect to Wifi and internet via wifi, but no mobile data/calls and mobile update says error.
I've done anything aside from factory reset, any advice?
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31-03-2023 04:47 PM
@KayDoubleU : What does texting AL to 150 from your no. fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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31-03-2023 07:33 PM
@KayDoubleU The last iOS update for the iPhone 5 was 10.3.4 and that was released 22 July 2019
If you just had a iOS update you don’t have a iPhone 5 you have something else. The only device that looks like the iPhone 5 is the original iPhone SE as that got an update recently to iOS 15.7.4.
Sound like you have a corrupt install of iOS and a factory restore should resolve this issue.
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02-04-2023 11:41 PM
Not delivered
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02-04-2023 11:43 PM
Sorry, you are correct it is an iphone 5s
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03-04-2023 02:46 PM
Have you tried backing up your iPhone and restoring it to factory settings, @KirstyW73?
Chris
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03-04-2023 03:23 PM
Yes, but it still hasn't resolved the issue. Trip to the Apple store or new phone I think 😕
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03-04-2023 04:43 PM
Hi @KirstyW73.
If you take your SIM out and try it in another phone are you able to make calls and texts OK?
Katie
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03-04-2023 06:12 PM
I'll give that a go and let you know.
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03-04-2023 06:13 PM

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