Next Subscription Pack not showing

Muvva81
Visitor

‎16-09-2024 11:51 PM

Hi all. 

 

My sons £20 subscription pack expires at midnight tonight and as he's hardly made a dent in his data I've dropped to a £10 pack as he's got a substantial amount of data rollover.  It's not showing as his next pack on the app or website but it has charged and says next payment is 17/10. 

 

Has anyone got any clues as to why it's not showing? 

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XRaySpeX
EE Community Star
EE Community Star

‎17-09-2024 02:49 AM

What does texting AL to 150 from his no. fully report verbatim (it is free)?

Text NOW to 150 if the £10 pack is still pending this A.M.

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