New sim help!

Zestaba
Investigator
Investigator

‎25-05-2024 10:50 AM

I purchased a new sim with £20 subscription pack on Weds, this was when money was taken.  This arrived yesterday and I set up a new account with EE but this said no credit no data.  I tried topping the account up this morning so now it says I have £20 credit but it won’t let me buy a subscription so phone still can’t be used.

am I missing a step here? The phones for my son and I was hoping we would be able to just use the new sim straight away.

thanks!

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎25-05-2024 11:13 AM

@Zestaba : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Try texting PACK20 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Zestaba
Investigator
Investigator
In response to XRaySpeX

‎25-05-2024 11:20 AM

It just says that I have £20 credit now and it said £0 yesterday before I added the extra  £20.  So I’ve spent £40 so far and the phone still can’t be used 😞

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Zestaba
Investigator
Investigator

‎25-05-2024 11:28 AM

Hmm now my £20 credit has been used for a subscription pack so what has happened to the first £20 I paid for the sim?! Have EE charged £20 just for a sim?

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James_B
EE Community Manager
EE Community Manager
In response to Zestaba

‎25-05-2024 12:02 PM

Hi @Zestaba,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care on 150 so a member of the team can make sure the additional credit is added to your account.

Thanks

James

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