Account closed for no reason (had credit on it - PAYG)

[Nooria]

Hello, I have just found out that my account has been closed. I was not informed. I had credit on my PAYG. The info on the account page, under Payment History, reads "Closing Adjustment" followed by the date and the amount.

I believe that money is owed to me but how do I get it back? And why was my account closed in the first place?

Any ideas who I can contact about this? Thanks

[XRaySpeX · Accepted solution]

Looks like your PAYG SIM has gone into hibernation & then lost completely due to lack of use..

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely incl. any credit.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Nooria]

Thank you for your helpful reply. My last chargeable action falls outside the 6 (+3) months period. I am annoyed that EE did not bother to text me to inform me of this rule. This is the end of my business with EE. Thanks again for replying.

[XRaySpeX]

You'll find most networks do similar as there is a shortage of mobile nos.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[tomfowler2024]

im not sure how there can be a number shortage, the 9 variable number after the 07 allow for nearly 10 billion number, uk population: 80 million 

[XRaySpeX]

@tomfowler2024 : How many mobile devices do they each have 😉 ?