The EE Community

Smart Wifi Pro extenders

New to EE. Swapped from BT which worked flawlessly, however I am struggling with issues and wondered if I am alone with this or whether these are common.I have a modern 3 story house with the SmartHub in the front lounge on left of house, with one ex...

Switched tariff but no service

Hi, I recently switched tariff after many attempts it was finally sorted after complaining. However my digital home phone is not working and I keep getting a voice recorded message saying that it’s not working. I called EE and went through troublesho...

I have the same problem! Browser and other apps not working, but messenger and insta work. The signal bar is full. Wifi works as usual. Mine network stopped working around 6pm this evening, very similar to maslovaa28’s.Please help me to solve this. T...

Strange number in the EE app

Why all of a sudden am I seeing two phone numbers in my app immediately after logging in with a heading / prompt of “Choose a device?I’ve had the same number for close to 30 years, and I do not recognise the second number. I have had the app for at l...

No internet - 'good connection' according to you

All evening my internet has been down on mobile data - according to yourselves the connection has been good.  I have restarted my device - checked updates - turned airplane on and off. Because of this I have missed important work related emails.  I u...

Wifi plus flashing orange

I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.

FF Installation Outside Work

We had full fibre installed today and I didn't see the outside until after the workmen had left. My question is, should it has been left open like that?

Changed broadband package, but do I need new EE router?

I changed my EE full fibre broadband package to a cheaper slower speed, but EE have sent me a new router and I am wondering if I have to use it because I then have to change all WIFI passwords on my equipment. Why can't I just use the old router and ...