My pack has not updated

Eliza11
Investigator
Investigator

My pack has not updated despite lots of credit and I cannot use my phone. The phone line help person said there was no solution as it was an IT issue without prognosis. Has anyone else had this and what is to be done? Change supplier?

11 REPLIES 11

Been paying £1 a week for literally years, with a free boost every 13 weeks. Balance is currently £29.99.

Literally just renewed about 15 minutes after my previous comment. All back to normal now. 👍