My balance

Leyna
Visitor

‎29-01-2025 04:50 PM

I received a text message from EE saying that I need to top up and it also said I could top up now then I did top it up after I got the text message and thought the money would be taken out of my balance and renewed the pack but it hasn’t and I don’t want to pay more. What should I do?

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎29-01-2025 06:58 PM

Hi @Leyna 

Welcome to the community.

What exactly did the message say, and what number did it come from?

Has the money left your bank account?

Chris

XRaySpeX
EE Community Star
EE Community Star

‎29-01-2025 09:10 PM - edited ‎29-01-2025 09:11 PM

How much did you top-up to?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP