My contract recently came to an end and I asked to switch to a pay-as-you-go account in order to keep my number, rather than stay on a rolling monthly. I am currently living in France and want to keep my UK number.
I'm having issues linking my product on the MyEE page. I have tried different browsers on my laptop too. It sends me a pin, I confirm the pin and that I am the bill payer and then I receive a message to say EE are having trouble linking my product. I can see from other posts on the community forum that trying to activate a new sim outside of the UK doesn't work. Is this also the case for me, even though I've had this number for years and it's not technically a new sim? I can't call or text 150 for support. The number is barred and texts aren't being delivered. I also don't have the option for chat support. Is there another way I can get some support? I've been able to access support here in France, just a few weeks ago, so it's nothing to do with my location.
I need to remain in France while my visa is processed. I don't know when I'll next be in the UK.
Any advice is appreciated!
