My PAYG stops working in Asia
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07-12-2024 02:29 PM
I have been using my PAYG SIM card from EE since last year, regularly topping it up. Upon returning from the UK to Taiwan, the SIM functioned correctly by manually selecting the local network, allowing me to make and receive calls and send messages, including to EE's 150 service. However, it has recently stopped functioning, except for receiving OTP codes for logging into the EE app. I have changed all local networks, switching on/off roaming, etc. But it doesn’t work.
Could you provide any insights or assistance regarding this issue?
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07-12-2024 02:31 PM
Hi @Haukmin
When was the last time you made a chargeable call or text.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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07-12-2024 02:34 PM
Can you send & receive texts to other mobiles?
You mention "switching on/off roaming etc" - what specific settings have you altered? Roaming is an account-level config, often confused with "data roaming" - it's an immaterial setting for text-roaming or voice-call-roaming.
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07-12-2024 02:36 PM
It was November 18, Sir. I always check my SIM availability by calling and sending messages to 150. I could top up it as usual and the last time I top up is today morning.
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07-12-2024 02:39 PM
After unable to call, send messages, I tried these three. However, it is the same. I have restarted my phone and the sim taken off and put it again. It is still the same Sir. The settings back to its original state.
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07-12-2024 02:40 PM
On November, I could send messages to other UK Sims. But it stops working as well.
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07-12-2024 03:10 PM
Hi @Haukmin
You'll need to speak to EE CS via Skype on the number in my signature ( UK office hours).
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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07-12-2024 03:13 PM
Thanks a million 🙂
I truly hope it will work.
