Money added to another number

Anna193 · ‎15-06-2023

Hello, i have just bought a new sim and I have changed the number in my ee account and I have added money and bought a £10 pound 7 day data pack and it has been added to the incorrect number. Can you please change this?

[mod edit: please do not post personal information on the public board. Thanks!]

Chris_B · ‎15-06-2023

@Anna193 It’s been added to the correct number of your account. A new sim and number means you need to setup a new account for that new number. You can not change a number on an account unless you request a change of number via calling customer services.

If you call customer services and explain what you’ve done they might be able to help you.

This is also a public forum not customer services so you don’t post private information on here

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎15-06-2023

@Anna193 It’s been added to the correct number of your account. A new sim and number means you need to setup a new account for that new number. You can not change a number on an account unless you request a change of number via calling customer services.

If you call customer services and explain what you’ve done they might be able to help you.

This is also a public forum not customer services so you don’t post private information on here

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.