Message not sent; Phone number not formatted correctly

EmilyRH
Visitor

‎24-06-2022 06:53 AM

I have recently moved to the Netherlands and changed my EE pay monthly contract to PAYG, keeping my English number for when I visit home. To keep my number active I wanted to sent a few texts back to the UK, however all of my numbers now say "Message not sent, phone number formatted I correctly" and I'm not sure why. I have credit on my phone and even tried purchasing a text bundle but this didn't work. Any ideas? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎24-06-2022 07:27 AM

Hi @EmilyRH 

 

Have you added the region code for the country you're calling? 

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎24-06-2022 12:25 PM

@EmilyRH , when you changed from pay monthly to pay as you go, did you do this in the Netherlands or here in the UK? You would have needed to activate and make a chargeable call/text in the UK first when changing from pay monthly to pay as you go for it to work abroad.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.