I've paid. Now provide my service.

[DMort]

I paid £10.00 for a phone top-up over an hour ago. When will my service be resumed?

[Linzi_H · Accepted solution]

Hi @DMort 

I'm sorry to hear that you're struggling to use your services right now, especially after receiving a text to say your credit is in place. 

The best thing you can do at this stage is call our customer service team from an alternative device so they can review your account. From there, they should be able to let you know exactly what's happened and get a fix in place. The Guide you speak with will also be able to open a complaint and discuss any concerns in further detail.

Linzi 

[DMort]

I don't have an alternative phone.

[DMort]

I want a refund of £10.25.

[Linzi_H]

You're welcome to pop into your local EE store so the team can help. Or Fill out our complaints form, and a dedicated member of the team will get back in touch with you directly @DMort 

Linzi 

[ee_user14]

---

@DMort wrote:

I don't have an alternative phone.

---

In an earlier post, you commented "do you know how ridiculous this sounds" - some might say that not having an alternative phone in case of emergency situations is similar.

Someone mentioned that this forum doesn't have account access, yet you've still asked for a refund. I'm not sure how you came to discover this chat board, but had you called in using an alternative phone after you first posted yesterday afternoon, there's a good chance this would have been resolved "within minutes - a couple of hours at most"

I hope you resolve your issues, but sometimes it takes a bit of flexibility rather than just throwing upset-driven insults.