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I've paid. Now provide my service.

DMort
Visitor

‎24-09-2025 04:45 PM

I paid £10.00 for a phone top-up over an hour ago. When will my service be resumed?

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎24-09-2025 05:47 PM

Are you on PAYG or pay-monthly? You refer to a to-up which implies PAYG, but you also reference a suspended service, which suggests pay-monthly

If a pay-monthly phone is suspended or restricted for non-payment, service should be restored within 24hours of payment being made.

A PAYG top-up should be active immediately it being made.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎24-09-2025 06:15 PM

Hi @DMort 

Try restarting your device.

Are you in the UK 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎24-09-2025 07:15 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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