I have top up credit but I can't use the credit to buy packs

[Vicky8888]

I haven't used the card for months, I top up for 20, but I can't buy the packs.I texted to 150 to buy packs, but it can't buy packs using the credits.

[Christopher_G]

Hi @Vicky8888 

Welcome to the community.

Did you text ALL PACKS to 150? How many months ago was the SIM last used to make a call or send a text message?

Chris

[Vicky8888]

Yes, I have texted the all packs to 150. Last time I use the SIM was in May.

[Christopher_G]

OK, thanks @Vicky8888 

Which pack are you trying to buy, and what reply do you get when you try to do it by text?

Chris

[Vicky8888]

I want to buy PACK20 and I reply top up but no response.

[Christopher_G]

OK, thanks @Vicky8888 

I recommend speaking with our Mobile Care team on 150, hopefully they can help you get this set up.

Chris