I have added credit to my phone and when I text PACK10 to 441 they say my reques

[Posey2023]

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I have added credit to my phone and when I text PACK10 to 441 the response is that my request cannot be processed

[Leanne_T]

Hi @Posey2023 

To get this looked into, please call us and our mobile guides will be happy to help you get this sorted 🙂

Leanne.