I cannot use topup credit for add ons

lehtkale · ‎06-01-2024

Hi from Finland !

I have lot of credit after top up

If I try to use it for addons or packs I get error which seems to be error on EE website and maybe coming ok later?

I

XRaySpeX · ‎06-01-2024

@lehtkale : Have you tried buying packs or data add-ons using the Text Service, thus avoiding the EE website ?

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lehtkale · ‎07-01-2024

Hello!

I am now in Finland

I have a lot of credit but I cannot by packs or addons because app and website give error when I try to confirm.

I cannot send text message from Finland to UK

lehtkale · ‎07-01-2024

NW_Saint · ‎07-01-2024

Hi,

You need to give a bit more detail than just that to give readers an idea as to what your issue is.

Northerner · ‎07-01-2024

Hi @lehtkale

If this is a PAYG SIM was it activated in the UK on the UK EE network.

If you SIM is a pay monthly contract did you activate roaming before leaving the UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

lehtkale · ‎07-01-2024

I have a lot of Credit(90£) but your website also app do not work.
I tried packs by paying with card(Uk Hsbc) and by topups. When I tap confirm,system indicates error in your system. Same problem by app and website.
I cannot use data at all.
We travel soon to Northern Ireland like many times before This website and app give always error when
tappung CONFIRM

[Mod edit: Please do not post your contact details in this public forum. Thanks]

lehtkale · ‎07-01-2024

I have a lot of Credit(90£) but your website also app do not work.
I tried packs by paying with card(Uk Hsbc) and by topups. When I tap confirm,system indicates error in your system. Same problem by app and website.
I cannot use data at all.
We travel soon to Northern Ireland like many times before This website and app give always error when
tapping CONFIRM

[Mod edit: Please do not post your contact details in this public forum. Thanks]

lehtkale · ‎07-01-2024

I have a lot of Credit(90£) but your website also app do not work.
I tried packs by paying with card(Uk Hsbc) and by topups. When I tap confirm,system indicates error in your system. Same problem by app and website.
I cannot use data at all.
We travel soon to Northern Ireland like many times before This website and app give always error when
tapping CONFIRM

I CANNOT USE textmessage to EE number from Finland

[Mod edit: Please do not post your contact details in this public forum. Thanks]

James_B · ‎07-01-2024

Hi @lehtkale,

When did you last use the SIM card?

James