I cannot use topup credit for add ons

lehtkale
Contributor
Contributor

‎06-01-2024 04:22 PM

Hi from Finland !

I have lot of credit after top up 

If I try to use it for addons or packs I get error which seems to be error on EE website  and maybe coming ok later?

I

0 Helpful
14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star

‎06-01-2024 04:29 PM - edited ‎06-01-2024 04:32 PM

@lehtkale : Have you tried buying packs or data add-ons using the Text Service, thus avoiding the EE website ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
lehtkale
Contributor
Contributor

‎07-01-2024 11:26 AM

Hello!

I am now in Finland

I have a lot of credit but I cannot by packs or addons because app and website give error when I try to confirm.

I cannot send text message from Finland to UK

 

 

 

0 Helpful
lehtkale
Contributor
Contributor

‎07-01-2024 12:19 PM

 
0 Helpful
NW_Saint
Established Contributor
Established Contributor
In response to lehtkale

‎07-01-2024 12:49 PM

Hi, 

You need to give a bit more detail than just that to give readers an idea as to what your issue is.

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to lehtkale

‎07-01-2024 01:03 PM

Hi @lehtkale 

If this is a PAYG SIM was it activated in the UK on the UK EE network.

If you SIM is a pay monthly contract did you activate roaming before leaving the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
lehtkale
Contributor
Contributor
In response to lehtkale

‎07-01-2024 01:39 PM - last edited on ‎07-01-2024 01:54 PM by EE Community Manager

I have a lot of Credit(90£) but your website also app do not work.
I tried packs by paying with card(Uk Hsbc) and by topups. When I tap confirm,system indicates error in your system. Same problem by app and website.
I cannot use data at all.
We travel soon to Northern Ireland like many times before This website and app give always error when
tappung CONFIRM

[Mod edit: Please do not post your contact details in this public forum. Thanks]

0 Helpful
lehtkale
Contributor
Contributor
In response to lehtkale

‎07-01-2024 01:41 PM - last edited on ‎07-01-2024 01:55 PM by EE Community Manager

I have a lot of Credit(90£) but your website also app do not work.
I tried packs by paying with card(Uk Hsbc) and by topups. When I tap confirm,system indicates error in your system. Same problem by app and website.
I cannot use data at all.
We travel soon to Northern Ireland like many times before This website and app give always error when
tapping CONFIRM

[Mod edit: Please do not post your contact details in this public forum. Thanks]

0 Helpful
lehtkale
Contributor
Contributor
In response to XRaySpeX

‎07-01-2024 01:47 PM - last edited on ‎07-01-2024 01:50 PM by EE Community Manager

I have a lot of Credit(90£) but your website also app do not work.
I tried packs by paying with card(Uk Hsbc) and by topups. When I tap confirm,system indicates error in your system. Same problem by app and website.
I cannot use data at all.
We travel soon to Northern Ireland like many times before This website and app give always error when
tapping CONFIRM 

 

I CANNOT USE textmessage to EE number from Finland

[Mod edit: Please do not post your contact details in this public forum. Thanks]

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to lehtkale

‎07-01-2024 02:31 PM

Hi @lehtkale,

When did you last use the SIM card?

James

0 Helpful