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Rebecca259
Visitor

‎08-01-2024 07:22 AM

I thought I was buying a subscription pack at £15....been charged £15, but on EE app its saying I topped up by £10. First time using EE, not sure why i lost £5

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-01-2024 07:37 AM

@Rebecca259; What do texting AL to 150 report exactly? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP