08-01-2024 10:00 AM
Hi, I got a vip pack with roaming included, I just left uk, and the roaming doesn't work. it s asking me to pay for access. I'm a little bit confused because I know I got roaming, which is included my pack. Can anyone help?
08-01-2024 10:03 AM
From about mid-Oct roaming is no longer free on PAYG.
To use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about the charges for roaming in EU. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.