How to topup a dead sim

[Anast78]

Hi, my sim expired from some days. I would recharge it to reactivate my number, but i cant find any section to recharge in your site, neither in the app. 

[Anast78]

This is a paid number? i need to have credit?

[Anast78]

i cant call and neither send sms to 150 from abroad (was trying to topup).  No way to exit from this situation

[Anast78]

i read  To top up someone else's number: Text 150 with VO then a space and then the 16-digit voucher number and then the mobile number you'd like to top up e.g VO 1234567891234567 07123456789

I have the pin code, someone here with EE in uk can send sms for me? would be really appreciated and i resolve. 

[Katie_B]

Hello @Anast78. 

That's right, to make calls abroad you will need to have credit or an active subscription pack with the Roaming Pass. 

Have you tried topping up via the Fast Top-Up route?

Katie

[XRaySpeX]

Yes, you need to have credit to call CS as it costs 25p per call.

[XRaySpeX]

There's no point in topping-up if your SIM's gone into hibernation. You need to call CS to reactivate it.

[Schockwave]

@Anast78 , do have something like Skype, you can ring them for free:

+448000798586

Just wondering, when phoning from Italy, did you have credit on your account to make a call to EE, as you would have needed it, certainly with the number @Katie_B  gave you?

You would need credit to make calls whitest abroad, but using Skype, you can use the free number at no cost.

[Anast78]

about fast route: 

if i put an active sim number it go ahead.

if i put a sim expired number it say: 

We can’t load this information

Not your fault, it's ours. We’re working hard to fix it. Please try again.

[Anast78]

the problem is even i recharge my ACTIVE sim EE, i think i could not call the same cause i havent ROAMING activated in uk.

[Anast78]

will try from skype