How to topup a dead sim

[Anast78]

Hi, my sim expired from some days. I would recharge it to reactivate my number, but i cant find any section to recharge in your site, neither in the app. 

[XboxGamer1987]

Hello @Anast78 

Looks like you will have to call EE to get your PAYG Sim Card Activated.  Details on the bottom.

If you’ve had no chargeable activity on your account within 60 days we’ll contact you by text to make sure you’re still using your SIM card and that you’d like to keep your account active.

If you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. Don’t worry, at this point it’s not too late to reinstate your number and credit – you just need to call us to reinstate your account.

call 150 from your EE phone

call 07953 966 250 from any phone

[Anast78]

I'll give a try from another phone as i get no service with EE sim

[Anast78]

called other number and i get auto hang up. Seemd not working number

[Katie_B]

Hi @Anast78. 

Please try calling 07953 966 150. 

I have just tested this number and can confirm it works. 

Speak soon,

Katie

[Anast78]

I tried also this number from other my EE sim and same hang up instantly.  Im calling from italy, it is cause of this?

[Katie_B]

Hi @Anast78. 

Yes, you will need to call +44 7953 966 250.

Katie

[Anast78]

Dont work from Italy with another Ee active sim.

[Anast78]

It does 1 ring then hang up

[Katie_B]

That's strange @Anast78. 

Can you make calls to other UK numbers OK?

Katie