The EE Community

Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved

Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits!Hi all,I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved.I’ve been having serious b...

Frustration with connection to Samsung TV using HDMI and soundbar

Hi,I’ve been using EE TV with the Smart Box Pro for a few months, and I’m running into a persistent HDMI/CEC issue.When powering on the system after the EE box has been in standby, the TV doesn’t consistently switch to the correct HDMI input (EE TV)....

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

Same issue with both mine and my wife's phone, EE clueless and unhelpful. Time to look for a new provider.

Sent phone off to get the swollen battery fixed but wasnt told to remove sim

Hello! On friday I noticed the back of my phone had swollen (I assumed this was a swollen battery) so I went into my local EE shop to get it sent off for repair. I was advised/ told if it was nessesary to remove and keep a hold of my SIM card. Does a...

Hi im just upgraded my phone for galaxy s 25 ultra,and its says claim galaxy tab

Hi im just upgraded my phone to galaxy s 25 ultra and its says claim free galaxy tab A9+ but they give my new tablet Honor pad x8a with contract 10£ every month,why is that?

Mobile account not showing on website or app

Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...

PAYG Updates ? why have options disappeared from the interface menu. Urgent !

Hi, allI am using a PAYG phone and i am wondering whether you have forced another rule on PAYG users whereby  the data options  appear restricted to two choices only .  a 30 days use for £20  and  unlimited for £50 .  Other 2 options included the wee...