EE 2 sims same number issues activating the 1 with a pack

Dynamic_Apple18 · ‎12-02-2024

sim have 2 sims with same number 1 £10 the other 0 but can’t activate The new 1 order number 66632439 I’m currently on an I phone 12 mini.

XRaySpeX · ‎12-02-2024

You can't have 2 SIMs with the same no.

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Dynamic_Apple18 · ‎12-02-2024

No the 1 with no pack activated but the one with 10 pound pack not activated that’s the problem

Dynamic_Apple18 · ‎12-02-2024

Leanne_T · ‎12-02-2024

Hi @Dynamic_Apple18

Thanks for coming to the community.

Do you have both SIM cards installed in the phone or just the one that is not currently working?

Are you in the UK?

Leanne 🙂

Dynamic_Apple18 · ‎12-02-2024

Yes in the uk never stepped foot outside of the uk

Leanne_T · ‎12-02-2024

Thanks @Dynamic_Apple18

Have you tried the SIM card in the other SIM slot if this is an option?

Leanne.

Dynamic_Apple18 · ‎13-02-2024

Yes I tried it in 2 slots on an android

Katie_B · ‎14-02-2024

Hi @Dynamic_Apple18.

Is this a new SIM?

Does the pack show active within your EE account online?

Katie

Dynamic_Apple18 · ‎13-04-2024

Resolved they sent me a refund so they must have made a mistake.