EE 2 sims same number issues activating the 1 with a pack

[Dynamic_Apple18]

sim have 2 sims with same number 1 £10 the other 0 but can’t activate The new 1 order number 66632439 I’m currently on an I phone 12 mini. 

 

[XRaySpeX]

You can't have 2 SIMs with the same no.

[Dynamic_Apple18]

No the 1 with no pack activated but the one with 10 pound pack not activated that’s the problem

[Dynamic_Apple18]

 

[Leanne_T]

Hi @Dynamic_Apple18 

Thanks for coming to the community. 

Do you have both SIM cards installed in the phone or just the one that is not currently working? 

Are you in the UK?

Leanne 🙂

[Dynamic_Apple18]

Yes in the uk never stepped foot outside of the uk

[Leanne_T]

Thanks @Dynamic_Apple18 

Have you tried the SIM card in the other SIM slot if this is an option? 

Leanne.

[Dynamic_Apple18]

Yes I tried it in 2 slots on an android 

[Katie_B]

Hi @Dynamic_Apple18. 

Is this a new SIM?

Does the pack show active within your EE account online?

Katie

[Dynamic_Apple18]

Resolved they sent me a refund so they must have made a mistake.