How to activate a pack?

Cara28
Investigator
Investigator

‎31-12-2024 10:45 AM - edited ‎31-12-2024 10:48 AM

I just receieved my PAYG sim in the post which I ordered with the £10 pack, should have sms, minutes and data. On the EE app itnsays I have the oqck, but scroll down and minitues I have 0, sms 0 data 0, it says to call or sms someone to activate the pack but when I try it can't send sms and says I don't have enough credit to call? How do I get it to start working? Thanks.

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6 REPLIES 6
Cara28
Investigator
Investigator

‎31-12-2024 10:49 AM

Also the £10 was taken from my account, so should be working

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XRaySpeX
EE Community Star
EE Community Star

‎31-12-2024 10:51 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Cara28
Investigator
Investigator
In response to XRaySpeX

‎31-12-2024 10:54 AM

I just tried to text AL to 150, seems to have gone through but no response?

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XRaySpeX
EE Community Star
EE Community Star
In response to Cara28

‎31-12-2024 10:58 AM

You in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Cara28
Investigator
Investigator
In response to XRaySpeX

‎31-12-2024 01:28 PM

Yes I'm in the UK, but was recently came back from being abroad and bought my phone abroad, could that affect it?

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Leanne_T
EE Community Support Team
In response to Cara28

‎31-12-2024 02:54 PM

Hi @Cara28 

Thanks for coming to the community. 

Do you have EE signal showing on the phone? 

Could you try restarting the phone, does the reply from 150 come through after doing this? 

Speak soon 🙂

Leanne

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