How long does it take for a pay as you go sim to activate?

[AdamCavo]

I bought a pay as you go sim two weeks ago, a lot of hassle later two of them arrived yesterday. I've put it in my phone, but my number hasn't transferred yet and none of the allowances i paid for are available. I paid £20 for a 70gb monthly sim, yet i have no available data, no credit and my subscription pack says 15gb. I've been without data for over a week now since transferring from GiffGaff and it's not a great look to new member. Anyone know when I can expect to receive what i've paid for (twice!)

[XRaySpeX]

They say within 24 hours but it's normally immediate.

What does texting AL to 150 from it fully report verbatim (it is free)?

[AdamCavo]

Reply from 150 is

'Your current balance as of today 11:40 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices'

[XRaySpeX]

Did you actually spend £20 when you ordered? The invoice says £0. You sure you didn't order a free PAYG SIM requiring you to top-up yourself later?

[AdamCavo]

I have been charged £20 twice for the two sims sent to me.

[XRaySpeX]

Then call CS & complain you've not got what you paid for.

[Leanne_T]

Afternoon @AdamCavo 

Thanks for coming here. 

Please call us on 150 as @XRaySpeX advised and the team will certainly get this looked into for you. 

Leanne 🙂

[Andrew289]

I have a similar problem today, paid for £10 top up at purchase four days ago bu the 150 response 'Your current balance as of today 11:50 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk'

Needless to say I cannot see any help anywhere, and 'google' got me here.

[Leanne_T]

Hi @Andrew289 

Thanks for coming here. 

Does your EE app/account show you have an active pack? 

Leanne.

[XRaySpeX]

@Leanne_T : 150 text says he hasn't.