How do I speak to a Human

Ripley1997 · ‎23-08-2024

I've been charged twice today while trying to re-start my subscription pack. The website is a nightmare to navigate. I initially did the payment as a Top Up thinking that would resolve the issue.

killyouridols08 · ‎23-08-2024

Dial 150 from your EE handset or 0800 956 6000 from any other phone.

Ripley1997 · ‎23-08-2024

I have called 150 but it is all just automated messages. There isn't an option to speak to a "Human". Once the menu cycle has run its course you are just disconnected. A complete waste of time!

XRaySpeX · ‎23-08-2024

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Dean4e · ‎29-05-2026

This will get you nowhere you a passes to a bot no matter what you want there is no people to talk to I’m moving my contract elsewhere absolutely disgusted

Rach_H · ‎30-05-2026

Hi @Dean4e,

Welcome to the Community!

I'm sorry to hear that you're having trouble speaking with the team. Is there anything I can help with here?

Rach