How can I activate my pack?

Maria2313
Visitor

‎09-10-2019 01:23 PM

 
0 Helpful
14 REPLIES 14
James_B
EE Community Manager
EE Community Manager

‎09-10-2019 03:01 PM

Hi @Maria2313,

 

Welcome to the EE Community. 🙂

 

If you are a new EE customer, your pack will start as soon as you make a call, send a text or use data.

 

If you are an existing customer and would like to start your next pack early, text NOW to 150.

 

Hope this helps.

 

James

 

 

0 Helpful
ThiccDoor
Visitor
In response to James_B

‎01-01-2022 07:14 PM

I tried texting, calling, browsing too more than once to activate my pack but it hasn't done anything. I still can't access my mobile data.

0 Helpful
Leanne_T
EE Community Support Team
In response to ThiccDoor

‎02-01-2022 08:57 AM

Hi @ThiccDoor

 

Thanks for posting. 

 

Are you in the UK? 

 

Could you text BALANCE to 150 and let me know the reply? 

 

Thanks 🙂

 

Leanne.

0 Helpful
imanbakalandwa2
Visitor

‎11-09-2022 05:56 PM

How do I know my data pack is working

XRaySpeX
EE Community Star
EE Community Star
In response to imanbakalandwa2

‎11-09-2022 09:05 PM

@imanbakalandwa2 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Kavindu
Visitor

‎23-08-2023 09:33 PM

I need to activate a data and calls plan

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Kavindu

‎23-08-2023 09:36 PM

@Kavindu : Top-up & buy a pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
shriyasharma
Visitor

‎25-10-2023 06:00 PM

I tried to activate my pack. but it's not working.

 

0 Helpful
Leanne_T
EE Community Support Team
In response to shriyasharma

‎25-10-2023 06:44 PM

Hi @shriyasharma 

Have you text NOW to 150 to start the pack? 

Leanne.