Hello @Kieran18-88 ,
Welcome to the community,
How long is it since you used your SIM card, as it looks like it has gone into hibernation? I would suggest clicking on the link here and taking a read:
https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
