Help

[Meri2]

Hi 

I need help 

my phone is blocked because I didn’t pay how to unlock 

[Meri2]

Hi 

i need to unlock my phone number because i didn’t top up in 6 months 

[Meri2]

Hi

[Katie_B · Accepted solution]

Hello @Meri2.

To bring a number out of hibernation you will need to get in touch with our customer care team. 

After 270 days of inactivity your account will be closed and your number will be lost. 

Katie

[Ritu_D]

Hi @Meri2 

Welcome to the community. 

If your phone is blocked due to non payment, you will need to contact us to make a payment or discuss any Payment Help available. 

Thanks 

Ritu

[Chris_B]

@Meri2  EE will not unlock the device until payment is made, you’ve breached the contract T&Cs by not paying the bill.  

[XRaySpeX]

@Meri2 : Sounds like your PAYG SIM has gone into hibernation due to non-use for 6 months. If it has, topping-up now would be too late.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.