Former customer new sim not active

Newolduser · ‎05-09-2022

I had a PAYG SIM about 3 years ago. I have recently bought another and cannot get it to activate.

It seems to have added the top up value to my old SIM which is long since lost.

It seems that the only way to activate a new SIM via EE involves a text to the old SIM.

Given 3 years have passed since the old one was last used, is there a workaround?

XRaySpeX · ‎05-09-2022

@Newolduser : If you bought a new PAYG SIM it can't have any connection with your old SIM, which anyway has probably been deactivated after such a long time of non-use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Leanne_T · ‎05-09-2022

Hi @Newolduser

Thanks for coming here.

Did you top up in your My EE account and still have the old number showing?

Leanne 🙂

Newolduser · ‎05-09-2022

Yes that's right because it was associated with my email address. I didn't notice the number there when I did the top up, but can see it now

Chris_B · ‎05-09-2022

@Newolduser chances are you’ve topped up someone else’s account as that’s someone else’s number now. You are going to have to call customer services about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.