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Flexi plan to PAYG

Beu03
Visitor

‎30-10-2021 05:07 AM

Hi

 

So I've had this sim for a while and have never topped up on it even though its a flexi sim. I wanted to change it to a PAYG because I barely use it and tried to cancel the plan (that I've never started) but it wouldn't let me and just showed me an error message.

 

Please help

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎30-10-2021 07:13 AM

When did you last use it for a chargeable action? EE Flex SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Plan or Add-on, not just using your mins, texts or data from your plan.

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