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New PAYG plan vanished after 2 days

joeldee
Explorer

‎15-10-2021 05:51 PM

2 days ago I purchased a new PAYG £15 plan using £15 credit. Today the plan has vanished leaving me with 0 data, 0 minutes, 0 texts. Why is this? Please reinstate. I cannot get through on any phone numbers. Now urgent. 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎16-10-2021 08:49 AM

Hi @joeldee.

 

Welcome to the community.

 

Can you text BALANCE to 150 and let us know what you get back?

 

Jon

0 Helpful
joeldee
Explorer
In response to Jon_K

‎16-10-2021 09:00 AM

Hi Jon balance says Your current top up balance today 08:56 is £0.06, for more info go to My Account.

However this isn't the point. The point is I'm in France and the new PAYG scheme I paid for has vanished leaving me with nothing. I moved from a flex plan to a PAYG plan on the telephone last Wednesday. I had 2 days of use then all data, texts, etc vanished. I'd like it reinstalled. Can someone look at my phone history or at least speak to me in person. Thank you.

 

0 Helpful
Jon_K
Former EE Employee
In response to joeldee

‎16-10-2021 10:40 AM

Hi @joeldee.

 

I'll send you a private message on here.

 

Please take a look and get back to me.

 

Jon

0 Helpful