New PAYG plan vanished after 2 days

[joeldee]

2 days ago I purchased a new PAYG £15 plan using £15 credit. Today the plan has vanished leaving me with 0 data, 0 minutes, 0 texts. Why is this? Please reinstate. I cannot get through on any phone numbers. Now urgent. 

[Jon_K]

Hi @joeldee.

Welcome to the community.

Can you text BALANCE to 150 and let us know what you get back?

Jon

[joeldee]

Hi Jon balance says Your current top up balance today 08:56 is £0.06, for more info go to My Account.

However this isn't the point. The point is I'm in France and the new PAYG scheme I paid for has vanished leaving me with nothing. I moved from a flex plan to a PAYG plan on the telephone last Wednesday. I had 2 days of use then all data, texts, etc vanished. I'd like it reinstalled. Can someone look at my phone history or at least speak to me in person. Thank you.

[Jon_K]

Hi @joeldee.

I'll send you a private message on here.

Please take a look and get back to me.

Jon