EE SIM Top-Up Failure Through Xoom

[Soheyl]

Hi  there : )

A few months ago, I topped up my EE SIM card using the PayPal Xoom platform, but the credit didn't appear on my card. I have the receipts showing a successful transaction.

I've since switched to a monthly plan. Is there a way to get a refund for the top-up that didn't work?

Thanks

[Christopher_G · Accepted solution]

Hi @Soheyl 

Welcome to the community.

I recommend speaking to our Mobile Care team so they can search for that payment for you.

Chris

[Olu007]

I am having the same issue with Xoom and everyone is giving me the runaround from PayPal, Xoom, my bank who all state that transaction is completed and successful and the problem at EE end but have been unhelpful as well.

if there are issues with Xoom then why allow it as a third party platform for topping up?

[Christopher_G]

Hi @Olu007 

If you speak to our Mobile Care team, they should be able to search for the payment and try to allocate it to your account, if it's gone through successfully and not found its way to your account.

Chris