23-07-2024 05:40 PM
23-07-2024 06:45 PM
Hi @StewMac
How can we help.
Are you on EE PAYG or pay monthly contract.
Thanks
23-07-2024 07:30 PM
Make sure you have already used your PAYG SIM to make a call or text in the UK.
23-07-2024 08:58 PM
23-07-2024 09:02 PM - edited 23-07-2024 09:04 PM
I told you nowt! I've never met you before today! I'm telling you now ...
Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.
23-07-2024 09:03 PM
23-07-2024 09:10 PM
23-07-2024 09:14 PM
Then your SIM is as dead as you might be! LOL!
24-07-2024 09:09 AM
Hi @StewMac,
If your phone is locked to EE, you can unlock it for free at Device unlock (ee.co.uk).
Hope this helps.
James