Text re losing a number

[JoGz]

My elderly mother has a clam phone with an EE sim she has had for years. It's pay as you go & She tops up £10 every couple of months. She mainly uses it for texting. Why is she getting texts stating she will lose access? She is texting and topping up within 6 months easily. She is worried. What is going on??

[Christopher_G]

Hi @JoGz 

Welcome to the community.

Could you let us know exactly what the message says please? 

Chris

[JoGz]

ps she has unfortunately deleted the text. So will have to wait for the  next 1

[Leanne_T]

Hi @JoGz 

Thanks for coming back to us. 

If she doesn't have the text anymore, she can call us on 150 and the team will check the account for her and make sure the number does not go into hibernation. 

Full details can be found in our Why Has My Top Credit Run Out? Help page 🙂

Leanne.