Dissappearing credit

OanaAdriana
Visitor

‎30-09-2023 08:29 AM

I topped my account with 15£ on the 28th of September, and the money was still in my account yesterday morning. It disappeared in the afternoon and my pack still isn't activated. Where has my money gone ?  I tried activating the pack while the money was still there. There was a  line saying "next due in 28 days" but when I tried calling, it says I don't have enough credit. I 'm also abroad for a few days and  it's useless. I can't activate roaming, I can't call, nothing. 

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Katie_B
EE Community Support Team

‎30-09-2023 09:24 AM

Hello @OanaAdriana. 

Welcome to the community.

Roaming is already enabled on pay as you go.

If you wish to use your subscription pack then you will be required to purchase a Roaming Pass this is charged at either £2.50 per day or £10 for 7 days. You must have the credit available on your account when purchasing the pass. 

More information can be found HERE.

Should you not wish to purchase a pass you will need to have credit available for local rate charges. You can find local rate charges HERE by searching your destination. 

Katie

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