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Data

jenc1
Explorer

‎27-01-2023 08:32 AM

 I currently have a £10 pack deal which gives me extra data for the first six months (20 gb instead of 5gb) I have used 5gb of data and now my phone said I have no data left? I have three months of this deal to run.

Thanks

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎27-01-2023 09:08 AM

Hi there @jenc1

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply please? 

Speak soon 🙂

Leanne. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-01-2023 11:32 AM

@jenc1 : Look in your online MyEE Add-ons for the other 15GB. Sometimes it doesn't kick in until have exhausted the normal ration.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jenc1
Explorer
In response to XRaySpeX

‎27-01-2023 04:02 PM

Thanks XRaySpex, I will try that.

0 Helpful