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Data not working in France

rlepoid
Investigator
Investigator

‎07-08-2023 09:02 PM

I have PAYG data sim with 50gb available on new pack, installed in a mifi, but data not working in France  even though it was working on my last visit in May. Do I now need to buy a 7 day add on to use data in the EU?

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎07-08-2023 09:09 PM

@rlepoid : Yes. Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
rlepoid
Investigator
Investigator
In response to XRaySpeX

‎07-08-2023 09:18 PM

Thanks but I can’t seem to buy the roam like home add on now that I am in France.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to rlepoid

‎07-08-2023 09:21 PM

Can you text from your router?

You needed to reply to the text you got on arrival.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
rlepoid
Investigator
Investigator
In response to XRaySpeX

‎07-08-2023 09:35 PM

Yes but the mifi is connected to the French network Free, so replying to 150 does not work.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to rlepoid

‎07-08-2023 09:45 PM

It should in the EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
rlepoid
Investigator
Investigator
In response to XRaySpeX

‎07-08-2023 09:53 PM

Strange. Many thanks for your help. I’ll ring Ee tomorrow on another phone, as their help line is now closed.
0 Helpful