Roaming on PAYG

HayleyG2323
Visitor

Hi 

I am on a pay ad you go mobile plan. I am off to Spain on Friday. How do I ensure data roaming is added so I can use my phone and internet. 
I was in France a few weeks ago and it didn’t work after receiving the text. 

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @HayleyG2323 ,

Welcome to the community,

I would advise you to check here, as things have changed and roaming in the EU is not free anymore even for pay as you go:

https://ee.co.uk/help/mobile/roaming/roaming-costs

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @HayleyG2323 ,

Welcome to the community,

I would advise you to check here, as things have changed and roaming in the EU is not free anymore even for pay as you go:

https://ee.co.uk/help/mobile/roaming/roaming-costs

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

For PAYG there are now roaming charges for using your pack allowances in the EU of either £2.50 / day, by texting ROAMEU1D to 150, or £10 / week, by texting ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about the charges for roaming in EU. If you opt to text neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a small add-on for data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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