Cancelled Recurring Plan - Remaining Plan Not Showing

[Stairway91]

I just bought a £10 data / call / text plan, and then cancelled the recurring payment (as I only need this PAYG SIM for a month).

However, the remaining data is now not showing on my account, and it looks like I'm on a standard rate for calls and texts (even though I should still have all services covered by the initial payment for the next 29 days).

Is this right?

[XRaySpeX]

How did you cancel the recurring payment?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Stairway91]

The response is "Your current balance as of today 14:50 is £0.00. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk".

I cancelled the recurring payment directly in the app, where it said any unused data etc. would carry on until the end of the 30 days.

Currently, the app is showing I'm on a standard plan with no data allowance etc.

[Rach_H · Accepted solution]

Hi @Stairway91,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your pack. I'd recommend reaching out to our team, and they will be able to look into why this is happening, and work to get this resolved for you.

Rach