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Cancel pack

HJB19
Visitor

‎07-01-2024 06:31 PM

Hi I’ve recently left EE and I switched my phone number to the new service. How do I cancel my pack with EE? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-01-2024 06:54 PM - edited ‎07-01-2024 06:56 PM

@HJB19 If this a reoccurring payment just stop the DD.    Your pack will also not renew as you don’t have a number or an account with EE.  Your number is with a different network, migrating your number closed your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎07-01-2024 07:33 PM - edited ‎07-01-2024 07:34 PM

@HJB19 : You won't have any pack with EE as you no longer have a no. with EE. You ported it to another network.

Neither did you have a DD with EE as PAYG isn't paid by DDs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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