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Can't purchase add on

kath1234
Investigator
Investigator

‎26-07-2024 01:41 AM

Please help I can't use my credit to purchase add on

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎26-07-2024 01:53 AM

What type of add-on do you want?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
kath1234
Investigator
Investigator
In response to XRaySpeX

‎26-07-2024 01:57 AM

I am trying to purchase Pack10 but I can't send a message to 150. I am based in Channel Islands. The add on page is also not working, as well the app 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to kath1234

‎26-07-2024 02:00 AM

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
kath1234
Investigator
Investigator
In response to XRaySpeX

‎26-07-2024 02:14 AM

No, I am trying to buy a data to be used in the UK. I used to be able to purchase it from Jersey before but now I can't even send a message to 150. Should I be in the UK to be able to send messages? 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to kath1234

‎26-07-2024 07:52 AM

How long is it since you used the SIM for a chargeable service, @kath1234?

Pay as you go accounts go into hibernation if unused for 179 days.

For more information, please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community.

James