Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bought a prepaid SIM for EU data but it's not working

Rizzle
Visitor

‎24-09-2022 07:07 PM

I bought a 30GB sim at the Heathrow airport for my trip to Spain/Portugal. I've inserted the SIM and registers with EE but I have no data at all and I can't even call the help line, it just says the number is barred. 

 

Am I doing something wrong? The guy told me this would work in all EU countries.

16640428073515804363103518159976.jpg

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎24-09-2022 07:14 PM - edited ‎24-09-2022 07:16 PM

@Rizzle : Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

These are on sale at Heathrow for peeps arriving in UK, not for those departing UK who don't 1st bother to use them here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP